Help & Questions
Ordering & Customization
How do I place a custom order?
Simply select your product and add in any theme notes.Please double-check spelling and details before submitting your order.
Can I make changes after placing my order?
Because our items are custom-made, changes are only possible within a short window after ordering. Please contact us as soon as possible through our Contact Us page and we’ll do our best to help.
What if i don't see a theme I want?
Reach out! We are always getting in new inventory and your theme may be on the way!
Shipping & Processing
How long does it take to process my order?
Orders typically take 2-3 business days to process before shipping. Processing times may vary during holidays or peak seasons. Be sure to check your email and spam for order processing updates.
Do you offer expedited shipping?
If expedited shipping is available, it will be shown at checkout. Please note that expedited shipping does not change production times.
Do you ship outside of the United States?
We currently ship within the United States. If international shipping becomes available, we’ll update our site.
Returns & Issues
Do you accept returns or refunds?
Because our products are custom gifts, all sales are final and we do not accept returns or offer refunds.
What if my order arrives damaged or incorrect?
If there is any issue with your order, please reach out through our Contact Us page within 5 days of delivery. Be sure to include your order number and photos so we can assist you quickly.
Product Care & Quality
Are your products high quality?
Absolutely. We carefully select materials and create each item with attention to detail to ensure it’s gift-worthy and made to last.
Small Business & Brand
Where are you located?
We are proudly based in Oregon and operate as a small business.
Do you offer bulk or corporate gifting?
Yes! Please contact us for bulk orders, corporate gifting, or special requests.
Contact & Support
How can I contact you?
You can reach us anytime through our Contact Us page. We aim to respond within 3 business days.
What if I have a question not listed here?
We’re always happy to help—just send us a message!